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Stories by Linda Rosencrance

CIO survey: IT spending projections down

IT spending projections for the next 12 months decreased in the April-June quarter, as CIOs predicted that they will increase IT spending by only 6.9 percent during the next year. That's down from 8.6 percent in the first quarter of the year, when CIOs said they expected spending to rise over the next year, according to the quarterly CIOMagazine Tech Poll released last week.
"What is interesting is that when you look at it by company size, for the first time in four years, firms that have 5,000 or more employees are claiming their budget is going to increase more so than companies that have 100 or fewer employees," said Gary Beach, group publisher at CXO Media Inc. in Framingham, Mass. "Usually, it's the smaller companies whose budget is going to increase."

Written by Linda Rosencrance05 July 06 22:00

Survey: E-commerce fraud will cost businesses $2.8B

Merchants are set to lose US$2.8 billion this year because of online fraud, according to a survey released by CyberSource Corp., a provider of electronic payment and risk management products in Mountain View, Calif. The $2.8 billion figure is 8 percent higher than last year, CyberSource said.

Written by Linda Rosencrance10 Nov. 05 22:28

Logan Airport, Continental feud over Wi-Fi access

The Massachusetts Port Authority is feuding with Continental Airlines Inc. over wireless access at Boston's Logan International Airport, and the airline has now asked federal authorities to step in to resolve the fight.

Written by Linda Rosencrance08 Aug. 05 08:15

CIO survey: IT spending rebounds in June

IT spending forecasts rebounded in June, following a sharp decline in May, according to the monthly CIO Magazine Tech Poll. CIOs predict IT spending will grow 6 percent during the next 12 months, vs. 4.8 percent in May and 8.2 percent a year ago, according to the survey.

Written by Linda Rosencrance01 July 05 20:34

ABN Amro to outsource 2,300 IT jobs

ABN Amro Bank plans to outsource 2,300 IT jobs later this year in a continuing effort to cut costs, according to insiders familiar with the bank's plans.

Written by Linda Rosencrance01 July 05 08:06

Customers shortchanged by corporate Web sites

Only six of the largest 100 companies in the U.S. achieved "excellent" ratings for online customer service, according to the 2005 Online Customer Respect Study from The Customer Respect Group.
Those companies, in order, are Hewlett-Packard Co., Medco Health Solutions Inc., Sprint Corp., Intel Corp., American Express Co. and United Parcel Service Inc. Another 29 companies received "good" ratings, while 65 companies got failing grades, according to the survey.

Written by Linda Rosencrance29 June 05 22:00

Survey: Consumers growing wary of buying online

Consumers are buying less online because of concerns about identity theft and security, according to a report released last week by The Conference Board in New York.

Written by Linda Rosencrance27 June 05 08:00

Survey: IT spending projections drop sharply in May

IT spending projections by CIOs dropped last month to their lowest level since November 2003, according to the latest CIO Magazine Tech Poll, with just 4.8 percent of respondents predicting growth for the next 12 months. That's down from April, when 7.9 percent of those who took part in the survey expected growth over the next year.

Written by Linda Rosencrance01 June 05 16:18

CIO survey: IT spending projections still strong

For the third consecutive month, CIOs are predicting increased IT spending during the next 12 months, according to the latest CIO Magazine Tech Poll released Monday. Respondents to the magazine's April poll predicted a spending growth rate of 7.9 percent during the next 12 months, up from the 6.4 percent growth rate they envisioned last month.

Written by Linda Rosencrance02 May 05 20:55

DHL to automate three package-sorting hubs

Delivery and logistics company DHL Worldwide Express is launching a US$160 million hub automation and integration project at three of its U.S. package-sorting hubs. The company said the effort will enhance its processing operations and tracking capabilities for letters and packages across its U.S. network.

Written by Linda Rosencrance25 March 05 18:08

Renault reorganizes IT organization

Looking to simplify and reorganize its IT operations, Paris-based car maker Renault has signed three outsourcing deals with Hewlett-Packard, Computer Sciences and Atos Origin worth a total of US$790 million.

Written by Linda Rosencrance14 March 05 08:20

Survey: Customer satisfaction with e-commerce slipping

After three years of strong, sustained increases, customer satisfaction with e-commerce has declined, according to the University of Michigan's fourth-quarter American Customer Satisfaction Index (ACSI), which was released last week.

Written by Linda Rosencrance21 Feb. 05 08:08

CIO survey: IT spending projections drop

IT spending projections have dropped to their lowest level since November 2003, according to the January CIO Magazine Tech Poll, released Tuesday.

Written by Linda Rosencrance02 Feb. 05 17:47

Computer glitch hits two airlines

A computer glitch in the flight operations systems of U.S. Airways and American Airlines, both of which are hosted by Electronic Data Systems Corp., caused flights to be grounded for about three hours Sunday.

Written by Linda Rosencrance02 Aug. 04 22:40