I believe the ultimate success measure of all IT initiatives is whether they improve our human experience as well as our business outcomes. Too often they disappoint on both counts.
Try to visualise a slow motion train wreck. Think of a large technology-enabled change initiative burning through resources and goodwill but failing to deliver real customer value. Not only failing to make a dent in the universe (as Steve Jobs might have said) but worse — creating a black hole that sucks in everything around it.
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