Stories by Tony Boyd

The most hated companies meet the confusopoly

When you are hated as much as Australia's major phone and internet companies, a $40 million cash incentive seems a modest price to pay to turn around the situation.
That is the amount that Telstra chief executive David Thodey is willing to pay his full-time staff if they can lift Telstra's customer service rating this year by a minuscule 3 per cent.

Written by Tony Boyd21 Nov. 09 22:00