Communications convergence is finally here. Within the enterprise, convergence has been tagged with a new IT buzzword: Unified communications (UC). This acroynym reflects the emergence of voice, video, legacy applications and web-centric applications on the corporate data network. UC is a logical evolution beyond Voice over Internet Protocol (VoIP).
Functions such as presence and collaboration are blending with VoIP, allowing geographically separated personnel to function as if they were in the same room. With the advent of UC, CIOs need to reassess IT operations and organisational structure and take the opportunity to realign them along business requirements rather than technologies.
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