In the current low-unemployment environment, recruiting and retaining skilled IT staff has become one of the key business issues facing CIOs. In this article I will look at a couple of strategies and tools that I have seen successfully utilised to address this issue.
Lawyers often start with definitions, and my first recommendation is therefore to ensure that you have defined what is expected from a particular role. This should include an overview of the role by way of job description, but also short-term or task-focused expectations set by way of a yearly (or even six-monthly) goal setting process. A common situation I encounter when an employment relationship is in trouble (eg an employer wants to commence a disciplinary process, or where employment has been terminated) is a complaint from the employer that the employee wasn’t performing to expectations, accompanied by a complaint from the employee that they were working hard but didn’t know what was expected of them, or that they thought they had done an excellent job but the employer never seemed happy. Having clearly defined job descriptions and work objectives helps eliminate this gap — employees know what employers want, can direct their efforts towards those objectives and both parties can measure the outcomes against those objectives.