It does not matter how fancy your business processes or technology may be, success usually comes down to one thing: The people who work in the company. Huge slabs of corporate cash are spent on hiring the right people and enticing them with enough motivation and career opportunities to stay with the company.
Get it wrong and the costs can be crippling. "If you recruit the wrong person, then you are potentially tripling their salary in terms of the cost to the business," says Caroline Beard, director at Xancam Consulting, a UK-based firm of business psychologists. But how do chief information officers ensure that they have found the right person for the job?
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