Customer satisfaction scores are sagging. Key clients are threatening to bail. Revenue projections that once seemed easily attainable are quickly slipping out of reach. But you’re not one to go down without a fight, so with your CEO’s blessing, you put together an ambitious plan that should get the numbers heading north again?–?if everyone in your organisation would get on board and pull in the same direction.
Trouble is, this crew seems to struggle to remember that they all have to row together. IT folks are loyal to IT first, to the company a distant second. The same goes for sales. Ditto for design.
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