The analyst firm says one would expect enterprises with decentralised IT to be the most satisfied because their IT staff work for business units. However, the survey reveals the opposite. Only 39 per cent of firms with decentralised IT, agree IT is responsive to business unit needs, while 18 per cent of the decentralised IT groups feel overtaxed by business unit requests.
In contrast, 53 per cent of enterprises with centralised IT shops describe IT as responsive to business needs. And, while getting top marks for responsiveness, centralised IT groups are also least likely to view their business units as too demanding.
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