IT outsourcing relationships have certain similarities to human liaisons of the romantic – and physical – kind. There are long-term relationships, which, like marriages, survive but endure many bumps and arguments along the way. There are those who tire of their partners and change them regularly, or those who view it all as just another transaction, and opt for the cheapest price over quality as they search for instant gratification.
And like notions of human relationship dynamics, our view of IT outsourcing is constantly changing.
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