Stories by Mike Davies

Service evaders

Technology today enables organisations to do things they couldn’t possibly imagine even five years ago. However, delivering better business outcomes and customer satisfaction on the back of technology advances will only take place when businesses are vigilant about maintaining IT service levels.
Take energy companies, for example. Some utilities offer customers incentives to pay their bills online, by responding to an email alert and initiating an automatic payment for the amount outstanding.

Written by Mike Davies31 July 04 22:00