If you work in IT service management, these are the 10 skills you’ll need in order to be successful in the years ahead.
Stories by Sarah K. White
An agile coach helps organisations implement the agile methodology by developing agile teams and facilitating the organisational culture change necessary for sustained agile success.
To find out your company’s Net Promoter Score, all you have to do is ask your customers one simple question. That question can tell you a lot about where you stand in terms of customer loyalty.
Product management is a complex role that requires a balance of soft and hard skills to manage requirements and to deliver quality products that align with the business’ goals.
Robots and AI won’t displace job categories whole cloth, but may help make jobs easier in the future, as more tasks are automated for improved productivity or safety.
IT management requires both technical skills and the ability to manage teams, projects and processes. These 10 certifications will help you showcase your IT management skills and abilities.
If career growth at your company means moving into management, you might want to think again. The best companies encourage growth for management and technical employees alike.
To move up the ladder, focus your resume on your strongest traits — and back up those assertions with actionable results you’ve achieved at each step along your career trajectory.
Growth and change are inevitable in IT, but transformational leadership can inspire workers to embrace change by fostering a company culture of accountability, ownership and workplace autonomy.
From the cloud, to cybersecurity, to data analytics — these new and emerging IT certifications are growing in popularity and demand, according to a report from Global Knowledge.
Building an executive brand means you’ll need an online presence — but maintaining your online identity doesn’t have to be a burden, even if you hate social media.
Writing an executive-level resume requires a unique approach. Here’s how to craft your experience and accomplishments into a resume fit for an executive role.
Geofencing is a service that triggers an action when a device enters a set location. Coupons, notifications, engagement features, security alerts — businesses are finding creative ways to make use of these virtual boundaries.
Making the transition from IT management to the C-suite takes more than technical knowledge. You need just the right mix of soft skills, business acumen and leadership skills, as these IT leaders advise.
Yes, your strong communication skills helped you climb the corporate ladder, but now that you’ve made it, thriving in the C-suite requires a different set of communication skills to master.