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Stories by Glenn O'Donnell

How to prepare for IT service delivery of the future

Most people fear automation. Since the beginning of the Industrial Revolution, the "A-word" has conjured up rebellion by those who are vulnerable to replacement by machines. When you automate a job, there is a high likelihood that the machinery will reduce dependence on human interaction and may even eliminate the need for humans altogether. In the future, some IT roles will diminish in numbers and possibly disappear altogether -- but service management and automation will always need innovators and leaders.

Written by Glenn O'Donnell31 Aug. 12 16:51

Abandon your love affair with complexity

Established IT systems and operations are quickly becoming impractical and obsolete as technology complexities grow, combined with the realities of post-recession economics. To successfully respond to these changing forces, infrastructure and operations professionals must take action, by using the disruptive economic events of the recession to their advantage. How? By "industrializing" the infrastructure and operations department, following the lessons of other business movements that have industrialized processes to achieve more efficient business outcomes and sustainable competitive advantage. This means enhancing and innovating standard systems, services, automation tools, and other time-saving processes that will allow for increased productivity.

Written by Glenn O'Donnell26 Feb. 11 22:00