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Stories by Victoria Berry

Financial service firms focus on churn

The financial services sector is putting more emphasis on customer retention, and one analyst says the best way to make this happen is through the use of business intelligence software.
James Sharp, director of vertical markets and customer segmentation for Toronto-based IDC Canada Ltd., said financial services firms, at the end of the day, don’t actually make anything -- all they really do is skim transactions.

Written by Victoria Berry20 Oct. 03 21:00

Oracle previews future strategy

Outsourcing for the mid-sized market and cost of ownership will be two key areas of focus for this year's Oracle AppsWorld conference in the US, according to company officials.

Written by Victoria Berry23 Jan. 03 08:02