As CIO of Salesforce.com, Kirsten Wolberg leads the IT organization responsible for building and maintaining the global technology infrastructure and business applications for all employees and business units. Salesforce.com has a strong company culture and makes on-boarding a priority. For Wolberg, hiring the right talent and getting them productive quickly is key to delivering technology services to this rapidly growing, global company.
Stories by Phil Schneidermeyer
As CIO and SVP of global customer care for Hertz Global Holdings, Joe Eckroth is responsible for leading the customer care and IT departments of a multibillion-dollar car- and equipment-rental company. He shares his best hiring practices and why it's important to get to know candidates beyond their resumes.
I use videoconferencing more in place of telephone interviews. It has become a valuable tool in moving the interview process forward while enabling me to assess the leadership style and chemistry of those candidates I can't meet face to face. I have staff in Oklahoma, New Jersey and Dublin, and for the positions that I hire, it can be difficult to find the right talent locally. Videoconferencing enables us to have a preliminary conversation before having a candidate invest time in traveling. I can also include more interviewers in multiple locations at the same time.