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Stories by Kumud Kalia

End-users are not your customers

When asked if your IT staff is sufficiently customer-oriented, how would you respond? Would you describe how your senior IT leaders are responsive to their counterparts in the business? Perhaps you would tout the results of your last internal customer survey, with lots of top scores from key business colleagues, or boast that your IT teams are embedded among the business units.

Written by Kumud Kalia19 March 08 23:17

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