If 2008 had a buzzword, it was probably "community." More and more companies are looking to tap into communities for contributions to open source projects. But following the open-source trend just because everyone is doing it isn't good enough. To succeed, you need a well-thought-out community plan that details exactly what your organization needs and wants from its community, and how it can achieve those goals. And you need to do so without raising the ire of the free and open-source software (FOSS) community.