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Stories by Divina Paredes

New global CDO role for Dave Scullin

Joins Zespri International, moving from Ballance Agri-Nutrients where he has been Chief Digital Officer for more than four years.

Written by Divina Paredes22 Oct. 19 08:25

The top 5 technologies to deliver a unified CX

The customer engagement centre and contact centre have been integrating in silos for decades, with limited sharing of customer interaction channel functionality and data.

Written by Divina Paredes21 Oct. 19 06:35

New JMP version provides data scientists with more predictive modelling tools

From Pleistocene fossils to infrared technology on a mission to map the surface of a near-Earth asteroid, JMP statistical discovery is helping scientists, engineers and other data analysts make a difference, says SAS, as it releases the latest version of the software.

Written by Divina Paredes17 Oct. 19 06:00

CDO-plus role for Kevin Angland at Mercury

Kevin Angland takes on the newly-created role of general manager retail and digital at Mercury. He moves into this role following more than three years as general manager digital services.

Written by Divina Paredes16 Oct. 19 17:32

SAS and Red Hat expand partnership

SAS Viya on Red Hat OpenShift aims to optimise analytical capabilities across the hybrid cloud

Written by Divina Paredes16 Oct. 19 16:08

The Kiwi retailer in the age of Industry 4.0

The Warehouse Group CDO Michelle Anderson and CMO Jonathan Waecker on how the retailer is leading through ‘the perfect storm of technologies’ impacting every business

Written by Divina Paredes16 Oct. 19 06:30

Vodafone launches first X-Squad for customers

These technical customer service experts have been handpicked for their people skills and ability to solve complex problems, says Antony Weldon, acting customer operations director.

Written by Divina Paredes15 Oct. 19 15:15