Liz Gosling has driven the adoption of agile within the ICT services team at AUT. The agile approach is now being adopted in other areas of the university, including people and culture, finance and student services and administration.
Stories by Divina Paredes
“The IT transformations under my remit are being treated as the lighthouse programmes. Our programme approach and processes are being used by other Group and Regional Executives as a way to increase value in their lines of business," says David Kennedy, CIO at Transaction Services Group.
Victor Yuen says the chatbot and virtual assistant market is estimated to grow beyond $40 billion in the next 10 years, and human connections will be reduced to less than 15 per cent of customer interactions. FaceMe has moved head on into this market.
“Our growth in customers and staff, means that we have to be continually reviewing the way we work to ensure we can keep ahead of our growth, without losing any process or functionality,” says Mark Rees, chief technology officer at Xero.
We opened our standup meetings to the rest of the council. Not only do we encourage others to attend, but we also coach other teams on how to leverage standups and Kanban boards, says Allan Lightbourne, chief digital officer at Tauranga City Council.
Just like the healthcare professionals his teams serve, James Allison makes sure that his staff understand their duty-of-care to the people in the region. “Theirs is no ordinary IT job,” he constantly tells them.
Craig Bunyan and his team at ANZ Bank work in partnership with both startups and larger, innovative technology companies, to use disruptive technologies that deliver easy, fast, safe and connected banking.
“People and partnerships matter,” says Andrew Goodin, who has worked for over 10 years at Zespri, including CIO and acting chief digital officer. “It is very difficult to create something of value alone.”
“We are in the midst of a once-in-a-generation opportunity to modernise tax administration in New Zealand,” says Inland Revenue CTO Gary Baird.
“More than 92 per cent of claims are now submitted electronically, up from 80 per cent a year ago,” says Chris Trigg, chief digital officer at the Southern Cross Health Society.
“We now have a stronger focus on digital and data to ensure we ensure we transform into a data-driven, digital healthcare system,” says Shayne Tong, chief digital officer at Auckland District Health Board.
These days, the boundary between internal infrastructure and technology and external technologies for the customer-base are either blurred or removed altogether, says Chris Duran, COO and CTO at Biomatters.
“We continue to innovate on many fronts, in many countries,” says Kevin Drinkwater, CIO at Mainfreight.
“We have created the Via Innovation model to encourage designers of smart tech to partner with the health board,” says Stella Ward, chief digital officer at Canterbury and West Coast District Health Board
We use the BXT (Business - eXperience – Technology) approach for change management, says Pieter Bakker of Frucor Suntory