When Western Union sent its first telegrams across the frontiers of America in 1851, it struggled against companies with competing, incompatible technologies. Years of fierce wheeling and dealing helped Western Union acquire and neutralize rivals.
Stories by Kim Nash
An interview with Jaron Lanier, the futurist and virtual reality pioneer:
CIO: Your book, You Are Not a Gadget: A Manifesto, challenges the value of crowdsourcing. What's wrong with the hive mind on the Internet?