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Whitepaper

Clientless Remote Support Software: A Key Service Desk Tool to Drive User Satisfaction and Productivity

Clientless Remote Support Software: A Key Service Desk Tool to Drive User Satisfaction and Productivity

IDC spent time with two customers of clientless remote software, Dell and Dover Federal credit Union, and they spoke about the importance of security, feature sets and the strong relationships needed to successfully deploy and manage tool sets that support end-users in a holistic manner. IDC shows how Mobility and IoT (Internet of things) will continue to drive growth and innovation across all industries that depend on IT resources.

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