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Technical Infrastructure Operations SME

Contract/Casual
NSW, Sydney
Posted on 13.10.2017
  • CBD Location
  • 6 month contract with likely extension
  • Infrastructure Operations



You will be the Infrastructure SME managing and maintaining a large environment and providing technical leadership in incidents and problems

Sydney

Technical Infrastructure Operations SME

Major Responsibilities

  • Establish and maintain a world-class infrastructure landscape to meet operational needs.
  • Leading the Operations Team in the Technical management, prioritization, and resolution Production Support Tickets for the Infrastructure environment, to ensure Service Delivery Targets are met and services are assured and protected.
  • Ensuring delivery of support fixes and improvements are in alignment with the overall governance processes, development standards, and in alignment with any in-flight projects.
  • Assist with the planning and optimisation of Infrastructure deployments in alignment with strategic programs.
  • Assists in the design, implementation and execution of the Infrastructure team long-term strategies and accountable to execution of short-term tactical initiatives in support of the overall vision.
  • Identify and address operational risk within the application domain.
  • Manage customer satisfaction processes, including maintaining relationships with partners and business teams for cost, time and demand.
  • Acts as front line escalation point, including after hours, for service related issues.
  • Conduct and contribute to Post Incident Reviews, own the incident support model and provide input to the Service Manager for High severity communications.
  • Review of upcoming changes for quality and identifying the risk and impact, and mitigations.
  • Manage expectations and requirements for the delivery of services (existing and new) across the team
  • Ensure adherence to process framework and governance model

Technologies (3 or more of the following)
  • EMC ISILON
  • XIO
  • Cisco
  • VBlock
  • VXRail
  • VMware
  • Azure
  • Oracle and SQL Database




To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Michael Waters on 02 94645704. Please quote our job reference number: 200171507.

Reference Number: 200171507_5

Contact Details:

How to Apply?

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