IT Service Desk Specialist - Brisbane

Multiple new contract opportunities for experienced IT Service Desk Specialists. ASAP Start, based in Brisbane CBD

Melbourne

Multiple new contract opportunities for experienced IT Service Desk Specialists. ASAP Start, based in Brisbane CBD.

In this role you will be the first point of call to resolve technical issues.

You will be responsible for:

• Providing exceptional support to customers in an efficient and effective manner
• Resolving technical issues at first point of contact and escalating where necessary
• Logging of all customer requests into our support ticketing system
• Following up with clients on support requests
• Management of own support ticket queue ensuring all open requests are resolved as quickly as possible
• participating in any required project work (I.e. New Installations, software upgrades, hardware upgrades)
• Development of internal documentation and knowledge base articles

Essential Skills & Qualifications

• 2 - 3 years' experience in a Service Desk/Help Desk role supporting a large number of users is Mandatory
• Experience providing support in various technical environments
• Superior written and verbal communication skills with the ability to communicate effectively over the phone
• Exposure to Microsoft products including MS Server, Windows, Exchange, Active Directory
• Some knowledge of Cloud based technologies (AWS/Azure) would be beneficial
• Ideally you will have knowledge of virtualisation technologies (VMware, Veeam)
• Prior experience working within the ITIL framework
• Well-developed troubleshooting and problem solving skills
• Available to start a new role in Brisbane

To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Teagan Pope on 07 3339 5623. Please quote our job reference number: 200174360.

Reference Number: 200174360_3

Contact Details:

How to Apply?

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