- 3 April 2018 14:14
NICE Receives Highest Product Scores Across All Four Use Cases in Gartner’s Critical Capabilities for Workforce Engagement Management
"Application leaders need to elevate their commitment to enhancing employee engagement. What drives this engagement will depend on the type of work undertaken and employee personalities," wrote the report authors, Jim Davies and Simon Harrison.
Gartner's report evaluates six unique workforce engagement management critical capabilities within each of the four use cases including Recruiting and Onboarding, Evaluation and Improvement, Time Management, Assistance and Task Management, Metrics and Recognition and Voice of the Employee.
Miki Migdal, President of the Enterprise Product Group for NICE: "Our customers' needs vary and require our solutions to be adaptable if they are to be successful. We further believe that validation from leading research organisations like Gartner help shore up IT buying decisions. In our opinion the critical capability scores are a testament to the innovative and expansive capabilities of NICE's WEM solution that not only address today's challenges but also plan to for the future."
Gartner previously recognised NICE as a Leader in its Magic Quadrant for Workforce Engagement Management, positioned highest in ability to execute and furthest to the right for completeness of vision. Magic Quadrant for Workforce Engagement Management, February 6, 2018.
Gartner, Critical Capabilities for Workforce Engagement Management, by Jim Davies, Simon Harrison, March 7, 2018.
Gartner, Magic Quadrant for Workforce Engagement Management, by Jim Davies, Simon Harrison, Drew Kraus, 6 February 2018.
Required Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
A copy of the report can be downloaded from www.nice.com
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organisations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organisations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organisations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
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