- 10 April 2018 13:04
NICE Announces the Industry’s Largest Ever Customer Experience User Event Interactions 2018, May 14-16, in Orlando
NICE (Nasdaq: NICE) today announced the launch of Interactions 2018, the world's leading customer experience event. Interactions 2018 will host over 2100 customer service and customer experience executives as well as top industry analysts on May 14-16 in Orlando. To register or for more information go to nice.com/interactions.
Interactions will include educational and best practices sessions shared by the top organisations in the industry as well as panel discussions. NICE will also host its annual Analyst Summit Monday, May 14, and its Investor Day on Tuesday, May 15, which will include a special program comprising product and technology sessions, demos at the solutions showcase and meetings and presentations with NICE executives.
Featured keynotes on the Interactions 2018 main stage include Jay Leno, the acclaimed TV late night show host, admired stand-up comedian, and philanthropist, as well as special guests, Adam & Jamie, former hosts and executive producers of MythBusters. Marque customers will also join the mainstage to share their successes such as Anna Pettus, Vice President of Strategic Operations at TechStyle Fashion Group, who will share how they are revolutionising their customer experience infrastructure using the NICE inContact CXone cloud platform.
Attendees will hear directly from end users about how they are shaping customer experiences through innovative best practices and lessons learned across eighteen tracks, including: CX strategy and emerging contact centre trends, Analytics, Voice of the Customer, Automaton and AI, Driving employee productivity and motivation, Service excellence with QM & Analytics, Enhancing Workforce Management, Driving back office productivity, Omnichannel Recording & Voiceprint Authentication, NICE inContact customer service best practices, NICE inContact CXone Omnichannel Routing, NICE inContact CXone Workforce Optimisation & Analytics, NICE inContact CXone advanced customisation, NICE Uptivity WEM Solutions and best practices, Behind the scenes technology innovation, in addition to three educational tracks focused on Workforce Management, Interactions Management, and Quality Optimisation with Interaction Analytics.
Interactions.edu will take place on May 14 and will provide in-depth workshops and hands on training, tips and best practices from experts to create unique platforms for sharing valuable, practical knowledge with other users. Seasoned Education Specialists and Business Consultants have curated a learning experience, covering a wide variety of NICE inContact solutions.
The Solution Showcase, provides access to industry experts and providers of solutions aimed at driving business imperatives. With more than 90 booths, the Interactions attendee will see first-hand cutting-edge technology through live demonstrations, face-to-face meetings with exhibitors, and fast-paced presentations including NICE's CXone platform, Workforce Engagement Management, Analytics, Recording and Automation.
Barak Eilam, CEO, NICE: "With over 2100 industry leaders already scheduled to attend, Interactions is once again poised to be THE event of the year for professionals wanting to keep abreast of the latest innovations. With smart interactions in the cloud as our theme, the event will highlight how cutting edge organisations are leveraging our innovations to deliver the best customer experiences possible. We look forward to welcoming attendees and helping them gain insights they can harness to improve customer engagement."
Interactions 2018 will take place May 14-17 at the Orlando World Center Marriott in Orlando and this year's Platinum sponsors include Verizon, Servion, Frontline Group, Spice CSM and ConvergeOne. Participants can build tailored agendas that include executive forums, education sessions, and the one-day pre-conference. For more information and to register, go to nice.com/interactions.
NICE (Nasdaq: NICE) is the world's leading provider of both cloud and on-premises enterprise software solutions that empower organisations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organisations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organisations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
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