- 10 July 2018 16:27
NICE Customers to Join Leading Analysts and Industry Experts in Global Thought Leadership Webinar Series on Leading in the Experience Revolution
NICE (Nasdaq: NICE) today announced that several customers will be joining the line-up of leading analysts and industry experts in its global webinar series 'Customer Experience Done Right'. NewDay and Sitel Group are two of the enterprises that will be part of the insightful online discussions to share how they've been leveraging NICE solutions to enhance customer experience, derive impactful results and lead in the experience revolution. The webinar series will also share market trends and forecasts for delivering the optimal customer experience throughout the customer journey.
AbbVie, Aberdeen, Forrester Research, IBM, IDC Research and Optum are just some of the renowned analysts and experts that will present in the latest set of NICE webinars. The upcoming online events will focus on Contact Centre as a Service (CCaaS), analytics, automation, workforce optimisation and more. Key events include:
July 12, 2018: Francesca Rea, Director of Customer Service & Service Delivery at NewDay will share “Getting Better All the Time: How VOC Supports Continuous Improvement at NewDay”
July 26, 2018: “An Amazing Journey to NICE WFM Version 6.5” presented by Claire Foley, Manager of WFM Administration, Applications and Internal Information Systems, Sitel Group.
July 26, 2018: Sandi Shaulis, Associate Director, Consumer Experience, Optum discusses “Hear How Optum Implemented a Successful Interaction Analytics Program and the ROI Achieved.”
August 2, 2018: “Managing the Workforce from the Cloud - Abbvie Shares Their Journey” by Krystal Prayer, Workforce Management Analyst, AbbVie Pharmacy Solutions.
September 6, 2018: Frank Gens, Senior Vice President & Chief Analyst, IDC Research will present “Moving Your Contact/Customer Service Centre to the Cloud: Benefits, Obstacles and Strategies”
September 20, 2018: “Customer Analytics: Aberdeen Shares How to Use Data to Achieve Your Business Objectives” by Omer Minkara, VP & Principal Analyst, Contact Centre & Customer Experience Management, Aberdeen
September 27, 2018: “Forrester Research Presents Best Practices on Migrating Your WFO to the Cloud” by Ian Jacobs, Principal Analyst, Forrester Research
Eran Liron, Executive Vice President, Marketing and Corporate Development, NICE said, “Experiences are revolutionising how we perceive products and services, and make all the difference in today's economy. Who better than NICE customers to exemplify the paths they've taken in making experiences a differentiator by adopting our offering and excelling in their domain. Providing an industry perspective, best practices and strategies, especially for moving to the cloud, also form a cornerstone of this quarter's webinar series and we're excited to have some of the leading experts to share them.”
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organisations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organisations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organisations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
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