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In pictures: CIO roundtable: ‘The intersection of business technology and customer strategy’

What are some of the changes you have observed – both in your organisation and your business partners – on the demands and expectations of customers? What technologies are you deploying to facilitate engagement with your customers? What are your views on location based services?
These are just some of the topics tackled in a recent CIO roundtable held in association with Ruckus Wireless. Photos by Jason Creaghan

Written by Divina Paredes03 March 14 10:26

Sponsored feature: Avoiding a process crisis

Could the All Blacks be a fitting model for process management? This insight cropped up at a recent CIO roundtable held in association with Promapp.

Written by CIO New Zealand13 Feb. 14 08:30

Taking the reins of change

Getting the human component right is critical in the success of any business technology rollout.

Written by Jo Hardwick05 Feb. 14 05:00

IT director lends a helping hand

Aaron Overington of Spectrum Trust takes a three-month stint with another charity.

Written by Divina Paredes04 Feb. 14 06:47

How to Make Your Enterprise as Agile as a Startup

The accepted wisdom is that startups are agile and innovative and large enterprises are followers. But these six IT trends may be changing all that, giving large enterprises the capability to compete as innovators.

Written by Thor Olavsrud28 Jan. 14 22:53

Call centers as social media hubs

Contact centers are changing rapidly with the arrival of cloud technology and the ability to interact with customers over new social channels, including Twitter. The transformation has implications for everything from how companies deal with customers to the role agents play and how internal groups are best organized. Network World Editor in Chief John Dix caught up with the CEO of LiveOps, Marty Beard, for his take on where we stand and where we're headed.

Written by John Dix27 Jan. 14 23:07

Retailer data breach trend not likely to end soon

Three major retail chains have recently admitted being victims of massive data breaches that compromised sensitive data from over 100 million customers. Sadly, though, Target, Nieman-Marcus, and Michael's are just the beginning of a trend that isn't likely to fade away any time soon.

Written by Tony Bradley27 Jan. 14 21:40

Retail CIOs Look to Break Online and Offline Shopping Barriers

Tech leaders at retailers are heading for a software refresh, and many are expecting to replace legacy in-store systems with unified ecommerce systems in a bid to keep up with changing shopping habits.

Written by Kenneth Corbin27 Jan. 14 15:42

5 hybrid IT roles your business needs to succeed in 2014

This year, the ability to simply configure and run a server or develop software in isolation won't be enough. Employers will aggressively pursue workers with multi-dimensional talent -- combinations of technology, domain, business, process and people skills.

Written by Stephanie Overby24 Jan. 14 13:48

The new amplifiers

Lessons from the Waikato District Health Board on using social media to deliver lifesaving messages.

Written by Divina Paredes20 Jan. 14 06:00

As Twitter hires, HP fires

With the attention given to Twitter's IPO, one might assume that the tech industry is dependent on its success. It isn't. Not even close.

Written by Patrick Thibodeau02 Jan. 14 21:06

State of the CIO 2014: The great schism

Digital strategist or traditional CIO? Our 13th annual State of the CIO research reveals the great career divide.

Written by Kim S. Nash02 Jan. 14 20:36