CIO New Zealand launches the inaugural CIO50, recognising the nation's top 50 technology and digital chiefs of 2019. Business executives gathered at the Hilton in Auckland to celebrate their achievements (Photos by Jason Creaghan)
Digital Transformation / Interviews
Spark has made the transition to Agile @scale, an unprecedented business model of this scale in New Zealand. Where previously technology people all sat at desks on one area, now they are spread throughout several different tribes and squads, explains Mark Beder, whose role combines both the CIO and CTO functions at Spark
“More than 92 per cent of claims are now submitted electronically, up from 80 per cent a year ago,” says Chris Trigg, chief digital officer at the Southern Cross Health Society.
“We continue to innovate on many fronts, in many countries,” says Kevin Drinkwater, CIO at Mainfreight.
“It’s a thousand apps working together...Think of it as a thousand zebras, running in a herd against the competition, rather than one unicorn,” says Aaron McDonald of Centrality
“Whenever you deliver IT projects or enhancements to a business, you are delivering a change. You should never lose focus on who is impacted by this change and how the change affects them,” says Mark Leadbetter of House of Travel.
We use the BXT (Business - eXperience – Technology) approach for change management, says Pieter Bakker of Frucor Suntory
Figured was built on the idea of connecting farmers and their advisors on a common cloud financial platform to enable better collaboration across each member of the farming team, says its chief technology officer Richard Wyke.
It is important for the CIO to become the ‘trusted advisor’ in the organisation, says Gerard Naish, head of ICT at Ports of Auckland. “Ideally, this means rather than finding ways to bypass IT, people instead beat a path to your door.”
Transpower is working on several projects that harness AI and related technologies. One of these is the deployment of the robots Wall-E and Evie to provide real-time situational awareness of their remote sites.
“People and partnerships matter,” says Andrew Goodin, who has worked for over 10 years at Zespri, including CIO and acting chief digital officer. “It is very difficult to create something of value alone.”
“We have created the Via Innovation model to encourage designers of smart tech to partner with the health board,” says Stella Ward, chief digital officer at Canterbury and West Coast District Health Board
“We now have a stronger focus on digital and data to ensure we ensure we transform into a data-driven, digital healthcare system,” says Shayne Tong, chief digital officer at Auckland District Health Board.
Counties Power CIO Sarah Ellisdon adheres to Microsoft CEO Satya Nadella’s famous dictum of, “Don't be a know-it-all; be a learn-it-all.”
“Don’t follow a rulebook and instead do what’s right for our organisation and culture,” says Rebecca Chenery of Watercare on leading digital transformation programmes.
“From a ‘fast follower’ of retail trends a few years ago, we are now a leader in retail innovation,” says Shane Lenton, CIO at Cue Clothing.
“We have successfully moved the perception of IT from ‘phones and laptops’ to business savvy sources of competitive advantage,” says Sean Davidson of VTNZ
Kevin Angland, general manager digital services at Mercury, says some of their projects, tapping disruptive technologies like AI, are a first in New Zealand
The Instillery has joined forces with Vo2 Group in New Zealand, in a merger designed to drive wider adoption of cloud technologies across the country.
The large ICT-focused MBIE business groups – Immigration New Zealand, Market Services, Corporate and Enterprise - have successfully planned and undertaken a considerable pipeline of ICT projects in the past year, says Ralph Chivers, MBIE CIO. “Our role has been to enable and support them in those activities.”