Retail / Interviews

In pictures: Launching the 2019 CIO50 in Wellington

CIO New Zealand launches the inaugural CIO50, recognising the nation's top 50 technology and digital chiefs of 2019, at the Te Papa in Wellington (Photos by Mark Coote)

Written by CIO New Zealand29 March 19 15:41

CIO50 2019 #12: Shane Lenton, Cue Clothing

“From a ‘fast follower’ of retail trends a few years ago, we are now a leader in retail innovation,” says Shane Lenton, CIO at Cue Clothing.

Written by Divina Paredes28 March 19 08:30

CIO100 2018 #31-100: Mandy Kennedy, Paperplus Group

Mandy Kennedy is the first chief information officer for Paperplus Group. Assessing the work environment, from the six year old server hardware to the 10-year-old network, she says, “It was evident that my first priority had to be a complete technical infrastructure refresh.”

Written by Divina Paredes28 March 18 08:30

CIO100 2018 #23:Timothy Kasbe, The Warehouse Group

“The nirvana of IT for any good CIO is to get out of the business’ way,” says Timothy Kasbe, chief information and digital officer at The Warehouse Group.

Written by Divina Paredes28 March 18 08:30

CIO100 2018 #19: Peter Muggleston, Foodstuffs North Island

“Being able to continuously deliver smaller pieces of work with little cost and rapid customer feedback has allowed us to move from a risk based analysis culture to one of test and learn which empowers staff to think innovatively and try new things,” says Peter Muggleston, CIO at Foodstuffs North Island (FSNI)

Written by CIO New Zealand28 March 18 08:30

CIO100 2017 #24: Philip Coster, Mitre 10

“The market is competitive and we are faced with an increasingly digital landscape, which means over recent years it’s been more important than ever to step things up and take more of a focus on delivering IT solutions that make life easier for our customers, and more efficient for our teams," says Mitre 10 CIO Philip Coster.

Written by Divina Paredes29 March 17 07:00

CIO100 2017 #31-100: Grant Taylor, Citta Design

“We have moved to a total SaaS model. Our costs are kept in check by how much resource and services we consume. This user pays model means we can accurately account for costs in each business case and initiative as they are required. We don't consume more than we need,” is how Grant Taylor describes the biggest business transformation programme at Citta.

Written by Divina Paredes29 March 17 07:00

CIO100 2017 #31-100: Simon Kennedy, The Warehouse Group

“Our customers are on a digital journey and we are on a digital journey as well," is how Simon Kennedy describes the backdrop in which he and his team of 130 at The Warehouse Group operate in.

Written by Divina Paredes29 March 17 07:00

CIO100 2017 #7: Dr Claire Barber, Spark New Zealand

Before Claire Barber took on the newly created role of chief digital officer at Spark New Zealand, she led the re-engineering programme for the telecommunications company.

Written by Divina Paredes29 March 17 07:00

CIO100 2017 #21: John Bell, Fletcher Building

Over the past two years, Fletcher Building has taken serious steps towards transforming their business model, leveraging the benefits of the Portfolio, driving hard on performance and preparing for business in an increasingly digital economy. It is now beginning to realise the benefits from the shift and providing lessons for other New Zealand organisations.

Written by Divina Paredes29 March 17 07:00

CIO100 2017 #31-100: David Healy, Icebreaker

Icebreaker embarked on a transformation to change its emphasis from a traditionally product centric led business, into a consumer centric and insights driven business, says its CIO David Healy.

Written by Rodney Fletcher29 March 17 07:00

Clicks & mortar

After a successful career in ICT, first in Wellington then contracting in the UK and Europe, Hamish Grant returned with his family to Palmerston North, his hometown, in 2006, thinking he might semi-retire.
“My wife is English, but we met in Wellington,” he says, so the move to Europe was for personal as well as career reasons.

Written by Stephen Bell18 Aug. 10 22:00

'Two steps forward, two steps sideways, one step back'

A good CIO needs staying power and nerves of steel. Owen McCall, chief information officer of The Warehouse Group, set his sights on system stability from day one and never let up until he achieved it. Four years on he is confident that first base is covered and can address some of the other challenges: “Business enablement” and revising perceptions some areas of the business still have about IT unreliability.
For The Warehouse there is increasing competition, with new entrants in general merchandising and national retail space growing three-times faster than retail sales. As well, so-called ‘large-box category-killers’ such as Harvey Norman, Supercheap Auto, Bunnings Warehouse, Mitre 10 and even Number 1 Shoes have been expanding their retail footprints. Convergence has led to grocery businesses increasingly selling general merchandise — not to mention, of course, The Warehouse diversifying into groceries with its own Extra stores. Three Extra stores were opened, with plans to expand to 15, but further expansion was put on hold last September; as the company wanted to assess the performance of the new venture.

Written by Chris Bell01 June 08 22:00

Winning the holiday shopping wars

Consumers may be duking it out for Nintendo Wiis in shopping aisles this year, but overall the battle for holiday spending dollars will be between the retailers. With consumers' awareness of a softening economy, retailers will be forced to into stiff competition for consumer dollars, according to the US National Retail Federation.
Sahir Anand, an analyst at the research consultancy Aberdeen Group, says this competitive landscape makes business intelligence critical. It represents the work of turning the massive customer and transaction data warehouses into useful guidance on everything from how to attract and deliver a great customer experience to what merchandise to stock and in what balance.

Written by Diann Daniel21 Nov. 07 22:00