Online companies like Amazon that can analyze buyer behavior have a major advantage over brick-and-mortar retailers. However, artificial intelligence platforms tied to in-store sensors could eventually even the playing field.
Retail / Opinions
Need to stay current on the latest digital marketing news? CIO.com reviewer James A. Martin recommends three apps, two of them just released this week.
It was a loony week in Silicon Valley. Four major technology companies announced expensive and risky programs to become less like themselves and more like their competitors.
The two major social sites, Facebook and Google+, are embracing opposite strategies for the future, but they are heading to the same place: To add social intelligence to everything you do.
Your company's value zone has more to do with the employees who deliver your services than the services themselves.
In a case of convenience for users trumping security, Starbucks has been storing the passwords for its mobile-payment app, along with geolocation data, in clear text.
Issuing deceptive statements is no way to win back customers' trust. That's a lesson for anyone who might find itself in Target's position someday.