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Machine learning and AI / News

How to sell data and analytics to stakeholders

There’s an inherent need for data-driven business decision making, but linking this demand to specific business benefits and outcomes can be difficult

Written by Alan Duncan09 Dec. 19 06:30

IoT in 2020: The awkward teenage years

The internet of things will see more growth in 2020, along with more growing pains - security, lack of complete solutions

Written by Jon Gold16 Nov. 19 09:22

The top 5 technologies to deliver a unified CX

The customer engagement centre and contact centre have been integrating in silos for decades, with limited sharing of customer interaction channel functionality and data.

Written by Divina Paredes21 Oct. 19 06:35

The Kiwi retailer in the age of Industry 4.0

The Warehouse Group CDO Michelle Anderson and CMO Jonathan Waecker on how the retailer is leading through ‘the perfect storm of technologies’ impacting every business

Written by Divina Paredes16 Oct. 19 06:30

Get ready for blockchain to reshape society

The pre-eminence of blockchain in society will start to emerge by 2030, but enterprises will need to start preparing for it now, writes David Furlonger of Gartner.

Written by David Furlonger09 Oct. 19 10:30

Why the best cybersecurity lessons are from Star Trek

Brig Gen (Ret) Greg Touhill, former information security chief of President Obama and now Cyxtera Federal Group president, looks at the cult series from a different perspective

Written by Divina Paredes20 Sept. 19 12:00