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This year’s CIO100 report notes the heightened impact of speed and security across all industries.So how are New Zealand’s top CIOs leading through these multi-faceted challenges?
Working closely, more than ever, with business units and taking charge of major transformation are key themes relayed by CIOs in this year’s CIO100 - our annual report on the top ICT using organisations in New Zealand.
Cloud services, once again lead in terms of ICT programs that will be deployed in the next year or so. The same goes for programs encompassing digital, data utilisation and mobile channels.
Business technology leaders in this year’s report note the heightened impact of speed of technology and security across everything they do. These twin concerns prompt organisations to rethink business models and even the skill sets across executive teams and line of business units, including ICT.
In the next pages, a panel of CIO100 leaders tell us about their multi-faceted challenges and how they are leading through these issues.
“Rather than just thinking we were in financial services, we started to think about what would happen if we considered ourselves as ‘a technology company that is licensed and trusted to provide financial services’?”
- Russell Jones, ASB
“When I started, IT was considered a service like water or electricity. IT is now an intricate part of every business change project. There are no technology projects any more – there are business projects.”
- Liz Gosling, AUT University
“The group has successfully completed the implementation of five businesses onto strategic ERP platforms, providing efficiencies, and preparing those businesses for future digital initiatives.”
- Carl Powell, Fletcher Building
An ongoing focus for the IT team is Foodstuffs’ long-term transformational program to build the future platform for its business, called Program Lightning. Lightning aims to ensure the company has the right products in the right place at the right time, providing its members with timely information about their business and its customers with the best possible shopping experience.
- Peter Muggleston, Foodstuffs North Island
“We are looking to always keep customers at the heart and provide them with a tailored experience when they deal and travel with Air New Zealand. We can do this while also improving the return on our marketing spend through the use of machine learning algorithms."
Julia Raue, Air New Zealand
“Looming concerns include the national – and global – shortage of security skills and the increased criticality of security and fraud management.”
- David Havercroft, Spark .
“Inland Revenue has a clear understanding of the ever-increasing customer and stakeholder expectations regarding speed of change and service offerings in the online, mobile and digital channels.”
- Myles Ward, Inland Revenue Department
“The Ministry will be implementing ‘two-speed IT’ to incorporate user co-design and rapid implementation cycles for digital speed projects, and an industrial mode to maintain the resilience of critical systems like those that run payments.”
- David Habershon, Ministry of Social Development
"Business projects, business change and business transformation are increasingly reliant on technology to enable the outcomes quickly and efficiently...Therefore, ensuring we make IT solutions easier to consume, responsive to our organisational needs and targeted at business issues is key to generating success for our customers over the long term.”
Aaron Toatelegese, Bank of New Zealand
“We continue to be customer-led in introducing technology to our business, for example to improve our customers’ digital retail experience… At the same time, we need to drive efficiency and productivity, while being mindful of evolving technology risk and the compliance landscape.”
- Simon Kennedy, The Warehouse Group
The focus this year will be on “continuing to strengthen our offering as a leading digital bank...“Work will continue on advancing projects in the areas of social media, mobility and BYOD, business intelligence and analytics, security, unified communications, virtualisation, VoIP, business continuity and DR, and e-business."
- Craig Bunyan, ANZ Bank
“Over the last few years, Trustpower has been strategically repositioning itself from a traditional electricity company to a multi-utility provider. Technology is sitting closer to the centre of our business and is seen as a key enabler of delivering on our strategy…We are becoming more like a technology business.”
Simon Clarke, Trustpower
“We continue to realise cloud benefits such as faster time to market and client delivery, as well as lowering our IT cost structure and capital requirements…Cloud-based IT security has been strengthened, as part of Tait’s upcoming certification for ISO27001, the global security standard.”
- John Emerson, Tait Communications
“The ability to seamlessly leverage cloud technologies to drive customer and employee experience is critical. Not only does cloud bring economies of scale and continuous innovation, most importantly it frees my team to focus on our customers and support them in achieving their outcomes – something that many IT functions struggle with when burdened with being the experts of everything.”
Garry Johnston, Te Wānanga o Aotearoa
“You have to make sure your changes are relevant to the desired endgame of your organisation… In our case – it is ensuring clarity of ‘why’ we do everything we do - is it going to better serve the sailors, soldiers and air people in conducting the business of Defence? Anything else is misspent energy.”
- Victor Vae’au, NZ Defence Force
Key takeaway from New Zealand's leading CIOs: 'Take the lead across fast-paced changes – factor in security across every step.'