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Technology and digital leaders gathered in Wellington to discuss a critical aspect of an organisation’s digital journey. The CIO roundtable discussion was sponsored by VMware.
Have you created a digital workspace inside your organisation? If you haven’t delivered a digital workspace, what challenges will you need to overcome to get there?
Channa Jayasinha, CIO, Wellington City Council, talks about the council’s experience in delivering a digital workspace to provide staff with a safe and flexible working environment and improving resilience in the workplace.
Paul Jordan, chief information officer, New Zealand Defence Force: "The Kaikoura earthquake in November 2016 was a catalyst for change in how the business thought about ICT service delivery with an increased focus on resilience. While the GCIO cloud first strategy provided a clear framework for this new thinking, the unique nature of NZDF’s information and system security requirements meant we needed to approach cloud with particular caution. To support cloud delivered capability across the organisation and particularly to our people on the frontlines of defence activities, we’ve had to manage both domestic and international commitments and ensure our processes are suitably robust to maintain the confidence of our information workforce and of our allies. Our approach has focused on the delivery of common technology across multiple security domains as exemplified in our XIE new technology platform proof-of-concept allowing us to progress on an ‘as ready’ basis, prioritising delivery according to need and practicality. The work we’re doing now has the future potential to support technology services shared with other government agencies operating in the security space, delivering a common public benefit.”
Linda Smith, head of business enablement at Earthquake Commission (EQC): "Don’t forget the people change aspects when implementing new technologies. This cultural change to new ways of working can be the hardest thing."
Andrew Fox, director, business mobility and end user computing, VMware ANZ: “IT needs to review how users are provided access to core applications on whatever device they are using. They also need to consider a modern management platform to connect traditionally siloed systems and managing tools to deliver a seamless experience for staff on any app or any device."
Tran Gilmour, manager, digital capability, Ministry of Social Development: “At MSD we have started first with a Simplified Login approach. How can we better manage distributed keys and tokens across IT platform components to simplify access for our staff? We want to optimise time to value. This is in contrast to unpicking the complexity of a single centralised identity and role framework relied on by the majority of our systems...If a digital workplace environment enables decision makers to get closer to the place our people work who will be impacted by their decisions, I’m all for it!”
Mark Bennett, project manager at Salvation Army, talks about the nuances of delivering digital workspace systems across different geographies: “Diversity exists because different parts of the world have varied access to resources including connectivity. Even within an organisation in a single city, there is diversity in digital literacy and capacity. The challenge in the promise of digital transformation is to remedy both and historically we haven't done a good job of it.”
Jake Davis, chief information officer, Wellington Water: “Single sign-on continues to challenge all organisations although the integration of credential management within technology is improving. People, policy and regulation challenges are now what technology leaders must focus on in order to achieve sign-on across any organisation.”
Rob Cochrane, acting chief information officer and director, mobility and innovation, New Zealand Police: "While New Zealand Police is world leading in mobile capability to their frontline, managing the expectations of our digital natives in a secured and controlled environment can be challenging. Their expectations coming into our organisation is that the Police should already have this type of capability and more!"
Chris Allen, general manager corporate services, Health Promotion Agency
Carla Lingnau, chief information officer, Health Promotion Agency
Alan Lyford, IT manager, Presbyterian Support (Central)
Craig Le Quesne, chief technology officer, Museum of New Zealand Te Papa Tongarewa
Digitisation is enabling companies to provide staff, including contractors, with new apps and services faster than ever before. How far are you down the road of being able to provide single sign on and secure access for staff to any application from any device? What’s holding you back?
Duncan Paul of the Ministry of Foreign Affairs and Trade
@the CIO roundtable discussion on 'Delivering the digital workspace',held in conjunction with VMware
Rodger Campbell, account executive - business mobility and end user computing at VMware
@the networking drinks before the start of the CIO roundtable discussion on 'Delivering the digital workspace'
The CIO roundtable discussion on 'Delivering the digital workspace' is sponsored by VMware
The CIO roundtable discussion on 'Delivering the digital workspace' was held at the QT Museum Hotel in Wellington. Photos by Sean Gillespie