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In pictures: Insights into delivering the digital workspace - a CIO roundtable discussion in Auckland

Technology and digital leaders gathered in Auckland to discuss a critical aspect of an organisation’s digital journey. The CIO roundtable discussion was sponsored by VMware.

  • Have you created a digital workspace inside your organisation? Are you providing single sign-on and secure access for staff to any app from any device?

  • If you haven’t delivered a digital workspace, what challenges will you need to overcome to get there?

  • Nigel Stevenson, CIO, Kensington Swan: “The digital workspace has changed dramatically because of the huge number of SaaS applications available. Its best to take advantage of this rather than fight it. Today its typical for every person in your business to use a different combination of applications on their computer and their phone. People who are tech savvy won’t have any trouble finding applications to try out, but how can we help the others and ensure that the apps are secure and reliable?”

  • Nigel Stevenson, CIO, Kensington Swan: “One approach is to make the most of early adopters, they are usually quite proud to be the first to try something and love the feeling of being ahead of the pack. If you work with them to release an application that meets their needs and ticks your security boxes they will gladly become the evangelist (even without realising it). If they like it they will share their experience with others around them. If they don’t like it you’ll find out fast and why, allowing you to pivot and try something else. If the app helps some people but not others, that’s still a success. People are happy to change but only if it makes their life easier, and they are more likely to believe the person who sits next to them than management. We used a version of this where a group of change champions from across the firm were instrumental in changing our work practices from being primarily paper based to digital. Now its bedded in it’s no longer a digital process, it’s just ‘the process’.”

  • Vaughan Robertson, group manager technology strategy, Beca: “It seems to me that the ‘digital workspace’, along with ‘digital delivery’, ‘digital business’ and even the somewhat overused ‘digital transformation’, are all something of a tautology in today’s business world.”

  • Vaughan Robertson, group manager technology strategy, Beca: “Perhaps, because our business generally delivers to our customers in a digital format, and has done for a long time, I don’t see the need for the ‘digital’ qualifier. It seems to imply that there is also a ‘non-digital’ workspace… and I don’t believe there is.”

  • Vinod Vyas, director IT strategies and development, Humansoft Holdings: “We had initiated looking at automating forms few years ago. We used the native/existing applications wherever feasible such as HR, LMS and ERP.”

  • Vinod Vyas, director IT strategies and development, Humansoft Holdings: “For example, if our Learning Management System (LMS) could take care of student related forms, we used LMS workflows. For all remaining forms we started using collaboration tools like MS SharePoint. This helped us streamline the processes as well as initiate digitisation of about 70 per cent of forms. There still remain a good number of forms and workflows which are complicated or needs specific attachments, evidences or signatures. We plan to take at least 10 per cent of these for automation in the next phase.”

  • @the CIO roundtable discussion on delivering the digital workspace

  • Grant Wardle, group IT and applications manager, Metlifecare: “To truly be digital, technology must be integrated into policy and processes. It must become a core part of the business and the way you work. The challenge is often understanding the impact the technology will have.”

  • Grant Wardle, group IT and applications manager, Metlifecare: “One of the challenges recently has been in supporting our clinical team in moving to electronic records. Not only did we have to understand the technology, but also consider how it would change the way people work, the training required, and the support people needed to adjust.”

  • Gerhard Nagele, product manager, enterprise product connectivity, Vodafone: "Digital workspace is still seen as a phrase that doesn’t clearly state what it is. It might be easiest to think of it as everyone’s mobile office. Meaning you can work from anywhere, anytime with any device and perform your work as if you would be at the physical office.”

  • Gerhard Nagele, product manager, enterprise product connectivity, Vodafone: “This creates a very flexible environment for employees at the same time it makes the company an attractive workplace. Collaboration across all teams in various time zones can easily be achieved through this way of working. This is only possible if there is trust in the workplace and appropriate security is placed on the various devices and transport mediums to ensure that the data is protected at any time.”

  • Matthew Dalton, CTO, Yellow: “One of Yellow's core pillars is to simplify and automate. Reducing the number of systems, consolidating onto best of breed solutions has enabled better collaboration across our business. This assists our cultural change initiative, bringing business units closer together to better serve our customers.”

  • Neil Gong, group manager IT, Airedale Property: “Digital workspace means three things to me: the first is about digital literacy. With a mixed workforce of Gen X, Y, Z and others, it is important we look after everybody in this journey and support our staff and customers to make the most from the changing technologies. The second is user experience. It is fundamental to build a platform that can manage users, apps, data, access, and devices in a cohesive way and not end up with a large amount of siloed systems and applications."

  • Neil Gong, group manager IT, Airedale Property: "The last one is the changing workplace. As the limitation between physical workspace and virtual workspace blurs, organisations can now take collaborations to the next level and consider new ways of working such as activity based working and agile.”

  • @the CIO roundtable discussion on delivering the digital workspace

  • Liz Cawson, head of IT support, Tower @the CIO roundtable discussion on delivering the digital workspace

  • John Bell, CIO, Fletcher Building @the CIO roundtable discussion on delivering the digital workspace

  • @the CIO roundtable discussion on delivering the digital workspace

  • @the CIO roundtable discussion on delivering the digital workspace

  • Chris Creighton, group manager business technology solutions IT, and Riki Williscroft, governance, strategy, digital and cloud IT, Auckland Transport @the CIO roundtable discussion on delivering the digital workspace

  • @the CIO roundtable discussion on delivering the digital workspace

  • Chris Creighton, group manager business technology solutions IT, Auckland Transport @the CIO roundtable discussion on delivering the digital workspace

  • @the CIO roundtable discussion on delivering the digital workspace

  • @the CIO roundtable discussion on delivering the digital workspace

  • @the CIO roundtable discussion on delivering the digital workspace

  • @the CIO roundtable discussion on delivering the digital workspace

  • Keith Chilek, CIO, Tourism Holdings Limited @the CIO roundtable discussion on delivering the digital workspace

  • @the CIO roundtable discussion on delivering the digital workspace

  • @the CIO roundtable discussion on delivering the digital workspace

  • @the CIO roundtable discussion on delivering the digital workspace

  • @the CIO roundtable discussion on delivering the digital workspace

  • Andrew Fox, director, business mobility and end user computing, VMware ANZ @the networking drinks before the CIO roundtable discussion on 'delivering the digital workspace'

  • @the networking drinks before the CIO roundtable discussion on 'delivering the digital workspace'

  • Rodger Campbell, account executive - business mobility and end user computing, VMware @the networking drinks before CIO roundtable discussion on 'delivering the digital workspace'

  • @the networking drinks before the CIO roundtable discussion on 'delivering the digital workspace'

  • @the networking drinks before the CIO roundtable discussion on 'delivering the digital workspace'

  • @the networking drinks before the CIO roundtable discussion on 'delivering the digital workspace'

  • @the networking drinks before the CIO roundtable discussion on 'delivering the digital workspace'

  • @the networking drinks before the CIO roundtable discussion on 'delivering the digital workspace'

  • @the networking drinks before the CIO roundtable discussion on 'delivering the digital workspace'

  • @the networking drinks before the CIO roundtable discussion on 'delivering the digital workspace'

  • @the networking drinks before the CIO roundtable discussion on 'delivering the digital workspace'

  • @the networking drinks before the CIO roundtable discussion on 'delivering the digital workspace'

  • @the networking drinks before the CIO roundtable discussion on 'delivering the digital workspace'

  • @the networking drinks before the CIO roundtable discussion on 'delivering the digital workspace'

  • @the networking drinks before the CIO roundtable discussion on 'delivering the digital workspace'

  • @the networking drinks before the CIO roundtable discussion on 'delivering the digital workspace'

  • @the networking drinks before the CIO roundtable discussion on 'delivering the digital workspace'

  • @the networking drinks before the CIO roundtable discussion on 'Delivering the digital workspace'

  • @the networking drinks before the CIO roundtable discussion on 'delivering the digital workspace'

  • @the networking drinks before the CIO roundtable discussion on 'delivering the digital workspace'

  • The CIO roundtable discussion on 'delivering the digital workspace', in conjunction with VMware, was held at the Sofitel Hotel in Auckland (Photos by Jason Creaghan)

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