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In pictures: Executive Connections forum on 'Uniting humans and machines for customer success'

Technology and marketing leaders gather for the third annual CIO and CMO Executive Connections in Auckland. Here are pictorial highlights from the event.

  • CMO publisher and editor Nadia Cameron and CIO NZ editor Divina Paredes welcome delegates to the 3rd annual Executive Connections forum in Auckland. This year’s theme is: Uniting human and machine for customer success

  • Katja Forbes, managing director of Desigit, Australia & New Zealand, talks about: “Machine enabled, not machine replaced”

  • David Tse, director of sales and marketing of Jade Software: “As we strive to unite humans and machines for customer success, how do you create meaningful conversations? Chatbots can help - these digital employees bring your services to where your customers already are - but don’t make them prescriptive - if your customer needs to transition to a human - do it seamlessly.”

  • Jordan Reizes, head of Asia Pacific and Japan marketing at Sitecore at the 3rd annual Executive Connections breakfast forum in Auckland

  • Steffen Troschke, digital channel manager, Contact Energy, talks about how machine learning is driving new levels of digital engagement

  • Claire Stewart, digital experience business manager at Cucumber and Steffen Troschke, digital channel manager, Contact Energy, talk about how companies are exploring machine learning and AI and the opportunities and obstacles these present

  • Industry panel discussion: Dominic Quin, Group GM marketing and customer experience, FoodStuffs; Glen McLatchie, Group CIO, SkyCity and Rebecca Thomas, CIO, PwC: Using AI to improve CX - for both internal or external customers

  • Rebecca Thomas, CIO, PwC: ‘AI may take away some of the cognitive work workers do but it doesn't take away our soul’

  • Dominic Quin, Group GM marketing and customer experience, FoodStuffs: ‘AI comes back to value of the customer & that's a whole of business strategy. Silos are your enemy in getting a single customer view’

  • Glen McLatchie, Group CIO, SkyCity: We are smack in the middle of a full stack digital transformation...and we view Robotic Process Automation and leveraging AI as a critical part of delivering further business benefits’

  • Divina Paredes, CIO NZ editor at the 3rd annual Executive Connections breakfast forum in Auckland. CMO and CIO of IDG Communications are behind this annual event series across Auckland, Melbourne and Sydney

  • Nadia Cameron, CMO publisher and editor and CIO associate editor at the 3rd annual Executive Connections breakfast forum in Auckland. CMO and CIO of IDG Communications are behind this annual event series across Auckland, Melbourne and Sydney

  • Executive Connections is an annual event series designed to bring marketing, customer experience and IT leaders together to debate key trends and technologies impacting their strategic role in business. The 3rd annual Executive Connections breakfast forum in Auckland was sponsored by Jade Software and Sitecore. CMO and CIO of IDG Communications are behind this annual event series across Auckland, Melbourne and Sydney.

  • More than 80 IT, marketing and customer experience leaders joined the #execconnects breakfast forum at the Hilton in Auckland (Photos by Jason Creaghan)

  • @ the February 2019 Executive Connections in Auckland #execconnects

  • Katja Forbes, managing director of Desigit, Australia & New Zealand @ the February 2019 Executive Connections in Auckland #execconnects

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  • Industry panel discussion @ the February 2019 Executive Connections in Auckland #execconnects

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  • Steffen Troschke, digital channel manager, Contact Energy @ the February 2019 Executive Connections in Auckland #execconnects

  • Jordan Reizes, head of Asia Pacific and Japan marketing at Sitecore at the 3rd annual Executive Connections breakfast forum in Auckland

  • David Tse, director of sales and marketing of Jade Software at the 3rd annual Executive Connections breakfast forum in Auckland

  • David Tse, director of sales and marketing of Jade Software @ #execconnects in Auckland

  • @ #execconnects in Auckland

  • @ the February 2019 Executive Connections in Auckland #execconnects

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  • @ the February 2019 Executive Connections in Auckland #execconnects (Photos by Jason Creaghan)

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