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  • What avatars can teach us about being human

    There are three critical questions organisations need to answer when deploying digital tools, says Liz Maguire of ANZ, based on their experience with the launch of their digital assistant ‘Jamie’

    Written by Divina Paredes22 April 19 06:30
  • Spark launches cloud contact centre on AWS

    Spark has launched a cloud contact centre service from Genesys that combines inbound and outbound calling, email, web chat, social media and fax and that enables a single view of customer interactions across all these channels.

    Written by Stuart Corner06 April 17 06:00