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News about chief customer officer
  • Vodafone launches first X-Squad for customers

    These technical customer service experts have been handpicked for their people skills and ability to solve complex problems, says Antony Weldon, acting customer operations director.

    Written by Divina Paredes15 Oct. 19 15:15
  • What avatars can teach us about being human

    There are three critical questions organisations need to answer when deploying digital tools, says Liz Maguire of ANZ, based on their experience with the launch of their digital assistant ‘Jamie’

    Written by Divina Paredes22 April 19 06:30
  • What is a Net Promoter Score (NPS)? A guide for CIOs

    To find out your company’s Net Promoter Score, all you have to do is ask your customers one simple question. That question can tell you a lot about where you stand in terms of customer loyalty.

    Written by Sarah K. White18 July 18 06:46