communication - News, Features, and Slideshows

• ‘Creating intelligent workspaces is the future of work’

  How organisations are rethinking workplace design

• CIO spotlight: Rebecca Thomas of PwC New Zealand

  PwC CIO Rebecca Thomas majored in Chinese and information sciences at university. She mines this divergent background in the fast-paced digital era.

• 10 must-have skills for ITSM pros

  If you work in IT service management, these are the 10 skills you’ll need in order to be successful in the years ahead.

• Most common interview questions for ICT professionals

  Whether you’re a recent grad or a seasoned IT professional, interviews can be an unsettling experience.

• The CIO blogger: Tips and advice

  Ever thought about starting a blog? It's a great way to get your voice heard, become part of an online community, or simply keep an online account of your life.

• Why you need to rethink your internal communication strategy

  While communicating with customers, vendors and end-users is certainly key to business success, your internal communication strategy is just as critical. Here's how to boost your signal.

Whitepapers about communication

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  Evolve your customer engagement: Deliver customer service excellence through customer engagement hubs

  When dealing with companies, the customer will always choose what they perceive to be the simplest & most effective channel through which to communicate — even if this is not the case. The challenge is that multichannel communication requires an omnichannel strategy. To put the customer at the heart of operations, elevating the contact centre to customer engagement hub is essential. This white paper looks at how to transform the Contact Centre into a Customer Engagement Hub

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  Quickly Delivering Products to Market

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  Bell Gully Law Firm Success

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  Reducing Telephony Costs in Healthcare