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  • 8 Ways to Create a Successful Multichannel Customer Experience

    Consumers today want it all. They want the convenience of shopping online but they crave the visual, emotional and physical experience of touching and trying on (or out) items, which they get by shopping in store.

    Written by Jennifer Lonoff Schiff24 Feb. 15 08:09
Features about customer experience management
  • 7-Eleven takes a big gulp of customer data

    The ubiquitous convenience store chain updates its loyalty program from punch cards to a mobile app for super-frequent patrons
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    Written by Stephanie Overby30 Oct. 15 22:27

Whitepapers about customer experience management