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News about Customer Experience
  • Vodafone launches first X-Squad for customers

    These technical customer service experts have been handpicked for their people skills and ability to solve complex problems, says Antony Weldon, acting customer operations director.

    Written by Divina Paredes15 Oct. 19 15:15
  • US company acquires augmented reality system from Kiwi firm Smudge

    Staccar, created by Christchurch-based software developer, Smudge, makes it easy to accurately visualise and customise in-store merchandising elements — such as drinks fridges, display units, signage and more — by virtually placing them in-situ on phone and tablet screens.

    Written by Divina Paredes02 Oct. 19 06:15
  • N4L and NZQA help schools prepare for digital exams

    “It’s about helping schools ensure they are set up to offer the best online exam experience,” says Larrie Moore, CEO of N4L, the Crown agency tasked with managing schools’ internet services.

    Written by Divina Paredes30 Sept. 19 09:49
Features about Customer Experience
  • Call Centers Suffer From Big Data Overload

    Nearly half of all contact centers consistently collect and report on metrics that they never use to improve the customer experience, according to a new survey.

    Written by Stephanie Overby02 Dec. 13 15:20

Whitepapers about Customer Experience