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News about customer focus
  • The Kiwi retailer in the age of Industry 4.0

    The Warehouse Group CDO Michelle Anderson and CMO Jonathan Waecker on how the retailer is leading through ‘the perfect storm of technologies’ impacting every business

    Written by Divina Paredes16 Oct. 19 06:30
  • Vodafone launches first X-Squad for customers

    These technical customer service experts have been handpicked for their people skills and ability to solve complex problems, says Antony Weldon, acting customer operations director.

    Written by Divina Paredes15 Oct. 19 15:15
  • How CX changes when your customer is a 'thing'

    Digital society is emerging around us. It is the collection of people, organisations and things that are engaged in persistent digital interactions. What’s more, Internet-connected things and ambient artificial intelligence are gaining the ability to act on behalf of human customers. But what does CX (customer experience) even look like for a thing?

    Written by Don Scheibenreif05 Sept. 19 17:47
  • CIO upfront: What Kiwi startups need to know

    "It's better to have smaller groups of super engaged fanatical customers, than a lot of mildly interested customers," advises Marvin Liao, a partner at global seed venture capital firm 500 Startups.

    Written by CIO New Zealand28 Aug. 19 06:26