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News about customer focus
  • How CX changes when your customer is a 'thing'

    Digital society is emerging around us. It is the collection of people, organisations and things that are engaged in persistent digital interactions. What’s more, Internet-connected things and ambient artificial intelligence are gaining the ability to act on behalf of human customers. But what does CX (customer experience) even look like for a thing?

    Written by Don Scheibenreif05 Sept. 19 17:47
  • CIO upfront: What Kiwi startups need to know

    "It's better to have smaller groups of super engaged fanatical customers, than a lot of mildly interested customers," advises Marvin Liao, a partner at global seed venture capital firm 500 Startups.

    Written by CIO New Zealand28 Aug. 19 06:26