IDC lays out new ways to work with tech providers as Kiwi firms ramp up digitalisation programmes
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Sourcing and vendor management leaders must prepare to restructure these services and renegotiate contracts, advises Gartner.
Forrester cites ways to fill the emerging gap between leading and laggard financial firms as digitalisation takes hold.
Adopt the customer’s point of view of who your employees are
Although it has promised a 360-degree view of the customer, CRM has only provided a ‘central view’ of customer records without rich contextual detail and insight. This may change with AI, writes Daniel Lund of Accenture NZ.
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