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Features about customer service
  • How Gamification Makes Customer Service Fun

    One company is using gamification to change the customer service paradigm from frustrating to fun -- and customers are loving it.

    Written by Sharon Florentine03 March 14 14:09
  • Six ways social media affected the enterprise in 2012

    Social media has changed more than the way companies market and promote themselves. Social networking has also changed the way companies recruit, how they communicate internally and how they handle sensitive data.

    Written by Jennifer Lonoff Schiff13 Dec. 12 22:45

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