cx - News, Features, and Slideshows

• Leadership in the digital economy: Tales from the frontline

  Top insights from business technology executives featured in CIO New Zealand over the past year.

• A year of reckoning: Predictions 2018 from Forrester

  In pulling together our predictions for the year ahead, four themes emerged - separation, speed, money and time, writes Victor Milligan of Forrester.

• 7 digital transformation myths

  A successful digital transformation can deliver significant rewards. But these common misconceptions can undermine your company’s ability to achieve desired results.

• Why being ‘Secure by Design’ matters

  While common sense might dictate that security vulnerabilities are likely to be more expensive and time-consuming to fix after the fact, it is still frequently overlooked (or simply cast aside) until later in the piece, writes Tom Moore of Aura.

• 'Do not be wedded to a single provider, work with an ecosystem of providers’

  IDC lays out new ways to work with tech providers as Kiwi firms ramp up digitalisation programmes

• 10 UX best practices for ecommerce success

  Experts in user experience and ecommerce share their top tips for how to get consumers to enjoy, stay and buy on your website.

Whitepapers about cx

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  Case Study | Bankwest: Technology Innovation the main driving force for customer satisfaction

  Banks – and other financial services organisations – face significant technological challenges when it comes to implementing change. They operate within a highly regulated industry, where security and maintaining the integrity of customer data is of paramount importance. At the same time banks face a mandate from the end users; they want the same convenience and quality customer experience they receive through service providers from other verticals. Read more about how Bankwest overcame a number of challenges to become an industry leader in using technology solutions to enhance the customer experience

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  Journey Mapping: An outside-in approach to delivering great CX

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  Aberdeen Group Report: Enhancing Customer Experience through CIO and CMO Alignment

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  Oracle Service Cloud Integration with Oracle Siebel Service