HR and IT have truly come of age, and the digital possibilities for the workplace must be explored, write Daniel Lund and Karl Simich of Accenture New Zealand.
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Although it has promised a 360-degree view of the customer, CRM has only provided a ‘central view’ of customer records without rich contextual detail and insight. This may change with AI, writes Daniel Lund of Accenture NZ.
As technology evolves and cloud becomes the new normal, the approach to change management must likewise evolve. Daniel Lund and Adam Sharman list key steps organisations can take.
CIO upfront: With the enterprise cloud, the journey is likely to be more important than the destination
It is important to develop an IT strategy harnessing cloud-based innovation without stifling it, writes Daniel Lund of Accenture NZ.