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Don Scheibenreif - News, Features, and Slideshows

News about Don Scheibenreif
  • How CX changes when your customer is a 'thing'

    Digital society is emerging around us. It is the collection of people, organisations and things that are engaged in persistent digital interactions. What’s more, Internet-connected things and ambient artificial intelligence are gaining the ability to act on behalf of human customers. But what does CX (customer experience) even look like for a thing?

    Written by Don Scheibenreif05 Sept. 19 17:47