Having an excellent IT strategy can be good for nothing unless is aligned with the business strategy of your company. We examine what IT governance is all about and which frameworks you can implement in your organisation
ITIL - News, Features, and Slideshows
There are plenty of reasons to streamline IT processes using best-practice frameworks such as the IT Infrastructure Library. But that doesn't make it any easier to do.
"You hear a lot of people talk about how standardising processes and adopting best practices in IT is just common sense. And it is," said Rafael Rodriguez, associate CIO of academic and infrastructure services at Duke Health Technology Solutions, part of Duke Medicine in Durham, N.C. "But it's hard for me to follow a good, healthy lifestyle. It's not because I don't know what to do, [but because] it requires cultural change and that can be the hardest thing to effect."
ITIL is one of the most common frameworks for IT service management. However, questions and misunderstandings abound regarding this set of popular practices. In this article, we'll address the following (and more):
Whitepapers about ITIL
Troubleshooting servers is a fine art, but there are some methods and tips to get things running smoothly, quickly and easily. ITIL methodology delves into how to troubleshoot a server or a related issue more deeply, but the general theme is to narrow down the problem as quickly and efficiently as possible. Take a step back and think about how to logically resolve an issue during an outage. For example, if a user complains that they can’t access something, find out if other users have the same issue, eliminating the possibility that the problem is localized to a single end-user device.