Most banks frustrate customers with poor UX design, observes Forrester analyst Zhi Ying Ng.
kiwibank - News, Features, and Slideshows
All three retail banks evaluated by Forrester do the basics well. But one bank edged out the others because of usability.
Dave Morgan, co-founder of Fuelled.co.nz, talks about his experiences as the first Head of Portfolio Analytics at Kiwibank and thriving in a data-driven environment.
...but NZ ahead in digital money management tools, according to Forrester's retail banking trends report.
The new head of transformation, strategy and architecture at Kiwibank talks about her not so common career path to ICT.
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