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metrics - News, Features, and Slideshows

News about metrics
Features about metrics
  • Bringing IT and the Business Together

    Funny thing about the word "and." You would think it would function as a connector, a word that implies the togetherness of two entities, like "stars and stripes" or "franks and beans." Yet the phrase "IT and the business" does not work that way. Rather, it connotes separateness and difference, creating an "us and them" perception that belies the actual embedded condition of IT.

    Written by Martha Heller22 July 10 23:48

Whitepapers about metrics

  • Customer Experience Metrics and KPIs

    Read this guide to familiarize yourself with important customer experience measurements and Key Performance Indicators (KPIs) along with methods for calculating their value to your business.