‘Be brave, creative and bold enough to put things into practice that have never been done before.’
omnichannel - News, Features, and Slideshows
The former Chief Executive Officer of The Warehouse, talks about being the first ‘CEO in residence’ at Massey University.
Dealing with disruption ‘is about looking at the very niche technologies and figuring out if that’s something that will be the norm in a few years’.
“I don’t talk technology much these days, I talk outcomes for the business,” says Taylor who held a succession of ICT roles before moving into operations.
‘Technology is changing so rapidly and is so broad now, we need to make sure that we are working with our colleagues and customers in a way that helps them understand these changes’
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When dealing with companies, the customer will always choose what they perceive to be the simplest & most effective channel through which to communicate — even if this is not the case. The challenge is that multichannel communication requires an omnichannel strategy. To put the customer at the heart of operations, elevating the contact centre to customer engagement hub is essential. This white paper looks at how to transform the Contact Centre into a Customer Engagement Hub
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