Renaissance has been appointed Apple computer supplier under the All-of-Government (AoG) IT Supply Agreement, the company has announced.
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Renaissance’s chief executive officer Richard Webb has resigned, the company has announced.
Renaissance’s general manager for distribution Warwick Grey is leaving the company to return to Microsoft. Grey has confirmed that he is moving to Microsoft and his current role at Renaissance will be filled by CIO Doug Casement.
He says that there was a premature leak to the media and adds that a more in depth announcement will be made in the coming days. An industry veteran, Grey spent over five years working for HP before moving to Renaissance. Prior to that, he was Microsoft’s small business manager for five years.
Apple's co-founder and former CEO Steve Jobs has died. The company has made the official announcement on its website.
Renaissance announced today the launch of its 24/7 call centre service for business and consumer customers.
The new service is based on Onehunga and will provide technology support, as well as operational, project and development services to New Zealand businesses.
According to James Cowie, Renaissance’s Chief Services Officer, over the past few years, there have been an increasing number of support calls coming through outside of the traditional 9 to 5 workday. “With New Zealand being such an export led economy, we are seeing more businesses operate into the evenings to take account of geographical time differences” says Cowie.
Prior to this launch, Renaissance provided customers with 0800 numbers for difference specialities and only available during working hours. The new number is 0800 4 YOOBEE (0800 4 966 233), named after Renaissance’s new creative brand, means that all the previous numbers have been rolled into one and the services will be available 24/7.
Renaissance’s contact centre receives an average of 600 calls a day and, according to Cowie, customer satisfaction has risen to 90% since the new service was put in place.
Renaissance has also announced the opening of a clean-room for repairing high definition displays.
“Even the most minute dust spec, when back-lit, provides an annoying spot on the screen when viewed by a customer. Therefore we have to spend a lot of time ensuring we meet the highest standards of screen repair. This facility has also had the benefit of cutting our repair time down by 80%, which frees up our specialists to further help our customers in other areas, and supporting our customers is what we are all about, “ adds Cowie.
Renaissance enterprise general manager Chris Parnell is set to follow former customer service representative Janet Bailey by joining Auckland-based Apple reseller and IBM business partner Imagetext.
Parnell starts at the company on September 1 while Bailey, who left Renaissance in July, began this month. Managing director Darius Mistry says the pair will develop new business for the company.
Renaissance Group has posted an after tax profit of $473,000 for the first half of 2010, up 150 percent on the previous corresponding half year but well short of the after tax surplus of $1.46 million it announced for the corresponding 2008 half year.
In the latest half year announcement, the company's revenue was up seven percent for the period year on year, to $100.8 million. Net debt was reduced from $3 million to below $500,000.
HP ANZ personal systems group marketing manager Warwick Grey is taking up the position of Renaissance chief marketing officer on Monday, August 23.
He is replacing Natalie Brown who has resigned.
Renaissance has appointed Guy McKee as its general manager of Apple products.
The company says it is a new role which falls under the products business. It previously had a separate Apple division, which included long-serving channel manager Janet Bailey who is leaving the company.
Renaissance managing director Paul Johnston has resigned following the company’s downgrading of its guidance for its full-year profit.
On Wednesday, Renaissance announced that it had revised its guidance for the full-year result from a projected $1.7-$2 million to $700,000.
Distributor Renaissance reported a net profit before tax of $280,000 in the six months to June 30, down from $2.1 million in the half year to June 2008.
However, sales of $94.56 million were at about the same level as last year.