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  • Brands on social crisis: 'The sky is falling!'

    Consumers (or even politicians) may voice polarising support or dissent but brands should assess the impact on their company bottom lines rather than assume that a vocal social response is negatively affecting their brand.

    Written by Jessica Liu15 May 17 07:00
  • Spark launches cloud contact centre on AWS

    Spark has launched a cloud contact centre service from Genesys that combines inbound and outbound calling, email, web chat, social media and fax and that enables a single view of customer interactions across all these channels.

    Written by Stuart Corner06 April 17 06:00
Tutorials about social media
  • How to sort your Facebook feed by time on mobile

    Weddings. Job promotions. News articles. Facebook thinks it knows what the best stories are to drop in your news feed. But some users might want to see things their own way.

    Written by Zach Miners24 May 14 04:00
  • How to Add Video, Images to Your LinkedIn Profile

    LinkedIn's newest feature lets you showcase your professional achievements by uploading presentations, documents, images and video to your profile. Here are step-by-step instructions for improving your LinkedIn brand.

    Written by Kristin Burnham06 May 13 17:54
  • How to Recover From a Twitter Hack

    Do you know what to do if your Twitter account is hacked? Here are four steps to take to regain control of your account and ensure it doesn't happen again.

    Written by Kristin Burnham25 April 13 18:20
Features about social media
  • Social media sites still don't do enough to combat abuse

    Every day, countless individuals and groups are victimized on social networks. The abusers, detached and cloaked in anonymity, often take on different personas as they shame, troll, incite and denigrate others with relative impunity. The ramifications can be devastating and, until recently, the majority of social media companies failed to acknowledge -- let alone confront -- the vulgarity and vicious threats that fly so freely on their platforms.

    Written by Matt Kapko01 July 15 23:13
  • Why Twitter Cards are key to social media marketing

    Twitter Cards are one of the core features of Twitter's platform. However, if you aren't aware of them or confused by what they do, you're not alone. Twitter Cards enable developers for brands, publishers and other businesses to add photos, videos and a richer media experience to tweets. Marketers see them as a tool to boost their business in varying ways while users just see the better experience they provide in their timeline.

    Written by Matt Kapko23 May 15 01:01
  • 3 reasons why Facebook at Work won't work...

    “I am sceptical about the success of Facebook at Work. I see at least three serious barriers for this extension of Facebook into the workplace."

    Written by James Henderson22 Jan. 15 05:00
  • How 'Facebook at Work' Could Alter the Social Enterprise Landscape

    Most people don't want to be caught at work with Facebook open on their computers or smartphones, but that may change very soon. Facebook is working on a new social network for the workplace, called "Facebook at Work," that would pit the king of social media against more business-savvy stalwarts such as Google, Microsoft and LinkedIn, according to the Financial Times.

    Written by Matt Kapko02 Dec. 14 02:57

Whitepapers about social media